Privacy Policy

1. Introduction

At IRLHost.gg (operated by Vectio, CVR: 46147286), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. Data Controller

The data controller responsible for your personal data is:

Vectio
CVR: 46147286
Aalborg, Denmark
Email: support@irlhost.gg

3. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes email address.
• Financial Data: includes payment card details (processed exclusively by our payment provider, Polar — we do not store your card details).
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and other technology on the devices you use to access this website.
• Usage Data: includes information about how you use our service, such as server region selection and streaming activity metadata.

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

• Contract Performance (Art. 6(1)(b)): Processing your identity, contact, and financial data is necessary to provide you with our streaming infrastructure service, manage your account, and fulfil your subscription.
• Legitimate Interest (Art. 6(1)(f)): We process technical and usage data to maintain service security, prevent abuse, diagnose technical issues, and improve our service. Our legitimate interest does not override your fundamental rights and freedoms.
• Legal Obligation (Art. 6(1)(c)): We may process and retain certain data to comply with legal obligations, such as tax and accounting requirements.

5. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide and maintain our Service.
• To manage your Account and subscription.
• To process payments through our payment provider.
• To contact you regarding your account or service updates.
• To monitor and maintain the security and stability of our infrastructure.

6. Third-Party Processors

We share your personal data with the following third-party processors who assist us in delivering our service:

• Polar.com (Polar Payments Limited): Acts as our Merchant of Record for payment processing, billing, and tax compliance. Polar processes your financial and contact data in accordance with their own privacy policy. Polar operates within the EU/EEA.
• Hetzner Online GmbH: Provides the server infrastructure on which our streaming services run. Hetzner processes technical data (such as IP addresses) as part of hosting operations. Hetzner is based in Germany and operates data centres within the EU.

We ensure that all third-party processors provide sufficient guarantees to implement appropriate technical and organisational measures in compliance with GDPR.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Account Data: Retained for the duration of your account. Upon account deletion, your personal data is removed within 30 days, except where retention is required by law.
• Financial & Transaction Records: Retained for up to 5 years after the end of the business relationship to comply with tax and accounting obligations under Danish law.
• Technical & Server Logs: Retained for up to 90 days for security and diagnostic purposes, then automatically deleted.
• Support Correspondence: Retained for up to 12 months after resolution for quality and reference purposes.

8. Cookies & Analytics

Our website uses only strictly necessary cookies required for authentication and session management. These cookies are essential for the functioning of the service and do not require consent under GDPR.

We do not use third-party analytics, tracking cookies, or advertising pixels. We do not share browsing data with any third parties for marketing purposes.

9. Your Rights Under GDPR

Under the General Data Protection Regulation, you have the following rights regarding your personal data:

• Right of Access (Art. 15): You have the right to request a copy of the personal data we hold about you.
• Right to Rectification (Art. 16): You have the right to request correction of any inaccurate or incomplete personal data.
• Right to Erasure (Art. 17): You have the right to request deletion of your personal data, subject to legal retention requirements.
• Right to Restriction of Processing (Art. 18): You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability (Art. 20): You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object (Art. 21): You have the right to object to processing based on legitimate interest.
• Right to Withdraw Consent (Art. 7(3)): Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@irlhost.gg. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe your data protection rights have been violated.

10. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those who have a genuine business need to access it.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: support@irlhost.gg